Skip to content

Free tool

Write your AI agent's script in a minute.

Fill in a few details and get a structured system prompt with role, tone, questions, guardrails and hand-off rules, ready to paste into your voice or chat agent platform.

Generated in your browser. Nothing you type is sent or stored.

system-prompt.md
# Role
You are an AI phone receptionist for our business. Your job is to answer calls, help callers with common questions and book, reschedule or cancel appointments.

# Tone
Be warm, friendly and concise. Use short sentences. Ask one question at a time. Match the customer's language when you can.

# Business facts you may use
- Business: our business
- Services / products: [list your main services]
- Opening hours: Mon–Sat, 9am–7pm
- Only use the facts above or the attached knowledge base. If something isn't covered, say you'll check with the team.

# Conversation flow
1. Greet the customer and introduce yourself as our business's AI assistant.
2. Ask: "What can I help you with today?"
3. Ask: "Which service or person would you like to book with?"
4. Ask: "What day and time works best for you?"
5. Ask: "Can I confirm your name and the best number to reach you?"
6. Summarise what you understood and confirm the next step.

# Never
- Never invent prices, availability, policies or promises.
- Never ask for card numbers, passwords or one-time codes.
- Never give medical, legal or financial advice.

# Hand over to a human when
- The customer asks for a person, is upset, or the request is outside your job.
- You are not confident about the answer.
Hand-off: [transfer number, inbox or team name]. Tell the customer what will happen next.

# Opening line
"Hi, thanks for contacting our business! I'm the AI assistant. How can I help you today?"

Want this tested, connected to your calendar or CRM, and running live?

Turn it into a live agent

Quick answer

What is an AI agent script?

An AI agent script (or system prompt) is the set of instructions that defines an agent's role, goal, tone, the questions it asks, what it must never do and when it hands over to a human. A good script is specific to one job, lists the business facts the agent may use, and sets clear escalation rules.

Last reviewed · Dexorn Technologies

Key facts

  • Role, tone and goal
  • Question flow for the job
  • Guardrails against guessing
  • Clear human hand-off rules

About the generator

Can I use this script with any AI platform?

Yes. The output is a plain-text system prompt you can paste into most voice and chat agent platforms (for example Vapi, ElevenLabs, OpenAI Assistants or an n8n AI agent node). Test it on real conversations before going live.

Is anything I type sent to Dexorn?

No. The script is generated in your browser from templates. Nothing is stored or sent unless you choose to contact us.

What makes an agent script production-ready?

Accurate business facts, tested edge cases, guardrails against guessing, a clear human hand-off, and a review of real transcripts during the first weeks. That's the part we do in a pilot.