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WhatsApp & Chat Agents

Reply in seconds on WhatsApp, every time.

AI agents on the WhatsApp Business API and your website that answer questions from your own content, capture leads, take bookings and payments, and escalate to your team.

  • WhatsApp Business API
  • Website chat
  • Knowledge base
whatsapp-agent · lead_funnel
live
  1. message.in "2-bed apartment downtown, budget?"
  2. kb.search("2-bed downtown") → 3 listings
  3. lead.qualify → intent: high
  4. Site visit booked · Sun 11:00am
  5. crm.push(lead) → assigned to sales
Channel: WhatsAppEscalation: Human inbox

Quick answer

What is a WhatsApp AI agent?

A WhatsApp AI agent is an AI assistant connected to the WhatsApp Business API that replies to customers instantly. It answers questions from your own content, qualifies leads, books appointments, shares documents and payment links, and passes complex conversations to a human with full context.

Last reviewed · Dexorn Technologies

Key facts

  • Runs on the official WhatsApp Business API
  • Answers from your approved knowledge base
  • Captures and qualifies leads into your CRM
  • Hands over to a human inbox when needed

The job it does

Three jobs, done reliably

Turn WhatsApp and website chats into answered questions and booked customers.

Answers from your content

Trained on your FAQs, catalogue, policies and documents, so answers stay accurate and on-brand.

Captures and qualifies leads

Asks the right questions, scores intent and pushes qualified leads to your CRM or sales team.

Hands off cleanly

Routes complex or sensitive chats to a person, with the full context attached.

Before and after

What changes for your team

Comparison of the process before and after a Dexorn agent
 TodayWith a Dexorn agent
Response timeHours, depending on who's freeSeconds, around the clock
Repeat questionsAnswered manually, again and againAnswered from your knowledge base
Lead captureLost in chat historyStructured and pushed to CRM
Team workloadEvery chat needs a personPeople handle only what needs them

How it works

Architecture, in plain terms

  1. 01

    Customer

    WhatsApp, website chat or Instagram

  2. 02

    Chat agent

    LLM + your knowledge base + guardrails

  3. 03

    Your tools

    CRM, calendar, payments, order system

  4. 04

    Team inbox

    Human takeover with full context

Use cases

Where teams use it

Real estate

Share matching listings and book site visits.

E-commerce

Product questions, order tracking, returns.

Clinics

Appointments, reports and pre-visit instructions.

Education

Course information, fees and admission follow-up.

Typical benefits

  • 24/7 customer engagement across channels
  • Instant response to common queries
  • Reduced support ticket volume by up to 70%
  • Personalized interactions at scale
Pilot offer

One agent, one use case, live in 2–4 weeks.

A fixed-scope pilot on your real data. You see results before deciding on a wider rollout. Every pilot includes:

  • WhatsApp Business API setup and verification support
  • Knowledge base from your documents and website
  • Lead qualification flow
  • CRM / calendar integration
  • Human takeover inbox
  • Weekly accuracy review

Start with a free AI audit

Tell us what you want to automate. An engineer replies within one business day.

e.g. “We miss 30% of calls after 7pm” or “Our team types invoice data into Tally by hand.”

We never share your details. NDA on request.

Works with

  • WhatsApp Business API
  • OpenAI
  • Anthropic Claude
  • n8n
  • Zoho CRM
  • HubSpot
  • Google Sheets
  • Razorpay

Work

See it in practice

Sample buildReal estate

WhatsApp lead qualifier for a real estate developer

How we'd build a WhatsApp agent that replies to portal and ad leads in seconds, qualifies budget and timeline, and books site visits.

Seconds

first-response time, by design

FAQ

Questions we get asked

Do I need the WhatsApp Business API?

For an automated agent, yes. We help you set it up through an official provider. Your existing WhatsApp Business app number can usually be migrated.

How do you stop the bot from making things up?

The agent answers from your approved content, is told to say when it doesn't know, and escalates to a person. We review real conversations weekly during the pilot.

Can it send brochures, images or payment links?

Yes. It can share documents, images, catalogue items and payment links as part of the conversation.

Does it work on our website too?

Yes. The same agent and knowledge base can power a website chat widget, so answers stay consistent across channels.

Free AI audit

Find out where AI pays off in your business.

A 30-minute call with our engineers. We map your processes, pick the first agent worth building and tell you honestly if AI isn't the answer.

No slides. No obligation. Replies within one business day.