AI glossary
WhatsApp Business API
What is a WhatsApp Business API?
The WhatsApp Business API (WhatsApp Business Platform) is Meta's official interface that lets businesses connect WhatsApp to software, so AI agents, CRMs and support tools can send and receive messages at scale, with templates for business-initiated messages.
Last reviewed · Dexorn Technologies
It is required for automated WhatsApp agents. Access is usually set up through Meta directly or an official solution provider, with a verified business and phone number.
Businesses pay per conversation according to Meta's pricing, which varies by country and message category.
Examples
- AI agent answering product questions
- Appointment reminders
- Order and delivery updates
Put it to work
WhatsApp & Chat Agents
Turn WhatsApp and website chats into answered questions and booked customers.